1.Is your site secure?
Our site uses state of the art 256 bit encryption technology at the point where you are required to enter your billing information. You can check our secure certificate status by clicking on the VeriSign emblem on our home page.
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2.If I find the costume doesn’t fit my body size, can I send it back for another one?
It’s really a rare case! We make the costumes according to the criteria you supply. We suppose your body size will not have a sharp change within few weeks, right?
Frankly, we offer a refund when something happens including:
1.We make a mistake. The size of your costume doesn’t match the criteria you submit. Refund! No question asks.
2.Quality problem.
Be sure you supply the right information of your body size before ordering the costume. If the options of default size (S, M, X, XL…etc) cannot match you, please
1.Measure your body size
2.Choose “Custom size”
3.Submit the information.
Then we will tailor-make the costume according to your information. There is no extra fee for customized size costume.
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3.Why don't you answer my email?
We make every attempt to answer all email we receive within 24 hours, however, there are times when this is not possible. For example, extended holiday weekends may cause a delay in email response. During Very high volume shopping seasons like Halloween and Valentine's day there may also be delays in response due to the sheer volume of email we receive during those times. Please be sure you are using an accurate and valid email address when contacting us - about 25% of all our replies to inquiries bounce back either for invalid email address or some other mailbox setting on the receiver's end. If you use spam filters and junk mail sorters, you may not receive our replies, nor your tracking email.
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4.Why was my card declined?
Credit card charges are processed in real time through our secure web server. If your issuing bank declines the charge, check to make sure your billing address information is correct, your expiration date is correct (and not expired) and that you correctly identified and entered the CVS security code on the card. This is required information to ensure that the person placing the order is indeed holding the card. If you are using a debit card, the funds required for the purchase have to be on hand in your account. If all your information is correct, you should contact the issuing bank to find out why the purchase was declined, as we have no way of knowing.
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5.What is a CVS code?
For additional security, credit card companies put additional numbers on the actual credit card itself. On the American Express card, this number is recorded as four digits in very small writing above the last few digits of the card number. On Visa, Master Card and Discover cards, this number is recorded on the back of the card, near the signature panel and it normally consists of three digits that appear after the last four digits of your card number.
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6.What are my options for payment method?
We currently accept payment from all major credit cards, Paypal, Money Order or Cashier's Check. For payments using Paypal E-Check, your order is shipped when we are notified that the electronic check has cleared. For orders paid by Money Order or Cashier's Check, your order is shipped with the payment arrives. Some credit card orders may be held while we verify cardholder information. We do not accept personal checks.
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7.How soon will I get my order?
During busy gift-giving seasons, there may be unavoidable delays in processing your order. Please order early. Under normal circumstances, most of our orders are processed within 24-48 hours of receiving them. During peak seasons like Halloween, orders will require an additional few days to be processed. Orders received after 2PM Central (noon during October) will be processed the following morning, and orders received over the weekend are processed on Monday, as our shippers do not pick up packages over the weekend. .
1.For Made to measure Costumes, it will take 5–10 working days to customize your costume by professional dressmaker..
2.For Wigs and accessories, we can ship out it in 2-7 days..
3.For lingeries warehouse is located in Guangzhou city China,where we stock over 100,000 sets of lingerie. On occasion, we might have to pull the lingerie you ordered from one of our retail locations, which may cause a delay in fulfilling your order. Normally the shipping is around 3-7 business days .
Please be advised that shipping times are only transit time - these do not include the time it takes to pull, inspect, pack and process an order. Also, it will take 5-10 days for the package travel from our office to your mailing address. There are other factors that can delay your order, like CVS code failures and other discrepancies in your purchase that might result in an address verification error. Any order that does not clear the credit card company's address verification system will be held for further investigation before processing can continue, so be sure when you place a credit card order that you enter your billing address exactly as it appears on your bank statement. Orders placed using the Money Order option or e-check through Paypal (as opposed to credit card through Paypal) will not be pulled for processing until the payment arrives in our office.
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8.What's a "business day?
Business Days are generally Monday through Friday, non-holiday weekdays. Many banks and shippers do not transact business or make deliveries or pick-ups on non-business days.
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9.Do you have a money-back guarantee?
If you are not happy with your purchase, see our returns page where you will find all the info you need to send back your items. Please check your order when it arrives as returns will only be processed within 10 days of you receiving your items. Hosiery, lingerie, swimsuits, wigs, eyelashes and some costumes are considered intimate apparel and are not eligible for return due to health regulations. If you have a manufacturer's defect to report, you can return you item for review and we will verify that the product is defective. Refused orders are subject to a 25% restocking fee, so please use our return procedures.
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10.How can I save items for shopping later?
You may add items to your cart while you shop around, even if you haven't made your final decision yet. You will have an opportunity to change the contents of your cart once you head to the checkout. Items will remain in the cart for a few days, and this depends on the settings in your internet browser. Keep in mind, however, that placing an item in the cart does not reserve it for you. If you leave your order in their for a few days and place the order, then the items you ordered might no longer be available when we pull the order.
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11.I'm getting an error about cookies . . .
In order for most shopping carts on the internet to work correctly, you must have a feature known as "cookies" enabled in your browser. This allows our server to keep your shopping cart separate from the carts of the other shoppers who are also on the site. In Microsoft Internet Explorer, you can enable cookies by clicking on Tools in the top menu bar and choosing Internet Options and clicking on the Privacy tab - slide the slider down to "Low" in order to enable cookie usage for most e-commerce sites. If you use another browser, you need to check your security or privacy settings to make sure cookies are enabled before you can use our shopping cart.
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12.I want to send a gift . . .
You can send items as gifts by turning off the check box on the order form that says "Check this box if billing address is the same as shipping address" and enter the SHIPPING information first. You will then be prompted to enter the billing information that corresponds to that of your credit card. In order to protect ourselves and our customers against credit card fraud, we do call for verification on these orders.
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13.I don't want anyone to see my package . . .
We ship discreetly in carrier shipping boxes/bags, Postal Service bags or plain packing boxes/bags. Under normal circumstances, you should never receive a box/bag with our logo on it. The packing label will read the shipper as Dress Shipping and our company address.
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14.I need to return something . . .
We only accept refunds for accessories lingerie and wigs. Returns must be made within 7 days of receiving orders. We will offer 100% refund only of products which are defected, or sent by mistake.
We don’t accept refunds for customize costume, our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it’s impossible to cancel an order. Please make a careful decision.
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15.Why do I have to pay return shipping?
There's a reason our prices are low - we don't lump in potential shipping charges with the cost of the items - you buy just the items, then you pay for the shipping option you want to use. It's that simple. Many places tack on extra charges as well, to cover the costs of boxes, packing material and the labor involved in pulling, packing, and shipping your order. We don't do that. However, because we don't make up for shipping in the price of our items, we can't cover the cost of you shipping the merchandise back to us.
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16.An item on my order was Out of Stock, when will I get credited?
We try to credit orders back as soon as possible when we don't have items in stock. The average time to receive your credit back is one or two days, however sometimes it can take up to 7 days to credit your card back and have it show up on your account.
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17.When will I see a credit to my card for returned items?
We make every effort to have credits issued to your card as soon as we can. It may take anywhere from 2 to 14 business days from the time we actually receive a returned item to issue your credit. Keep in mind that due to processing methods that vary from bank to bank, we have no way of knowing when you will actually get the credit we have issued. Some banks process these credits right away; others will process credits sometimes as long as three business days after we've issued them.
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18.Why don't I have an order confirmation email or a tracking number email?
If you are an AOL user or use some other form of email filtering, please check the security features on your email filter. In some instances, most notably on AOL, the maximum security email filter will not accept email from any top-level domains that you have not entered into a "safe" list. If you don't manually enter electriqueboutique.com, ups.com, or usps.com into that sort of filter, you will not receive emails from those domains.
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